FAQs

 

When will I receive my order?

  • It typically takes about 1-3 business days to process your order and 2-4 business days for our orders to get to our customers.
  • If you reside in Texas- there’s a chance you might get it within a day or two.
  • When you order Thursday or Friday- your order WILL NOT get shipped until Monday to avoid being held at the Post Office all weekend long.


Please note: We often get a surge in orders due to high demand, we will inform you if any additional handling days are required via email.

 

My order says delivered, but I never received it!

All orders are shipped via USPS (Postal Service) to the address provided by the customer upon placing your order. If your package is missing from your delivery address, please follow the link below to submit a missing mail search or contact your local post office.

https://www.usps.com/help/missing-mail.htm

Please let us know if there is anything we can do on our end to make sure you receive your candy!

 

Where do you ship from?

Our orders are shipped out from our Kitchen in Houston, TX.

 

Can I return my order?

All products purchased from Gimme Gomas HTX are guaranteed to be fresh and made to order. ANY FOOD PRODUCTS CANNOT BE RETURNED OR REFUNDED (all sales are final). If you are not 100% satisfied with your food purchase, please contact us and tell us why! Your feedback is important to us!

 

What is the best way to store the candy?

After opening the package, the candy freshness can be extended if kept in its sealed bag in a cool, dry place. Refrigerating them helps to preserve their freshness however the candy will harden. If you want the best tasting candy possible, we suggest opening them as soon as it's delivered. Our "DIPS" last longer in the fridge.

 

My dulces look gooey and stuck together. Are they still good?

Consistency may be affected in transit due to weather conditions.

 

Are the candies fresh and how long will it last?

We take pride in our brand and in our candies! Our candies are made 100% fresh the day it ships with a “best by” date of 6 weeks after its production day. This is the time our candy tastes the best and doesn’t harden which we consider “shelf life”. Please note, the candy itself however has an expiration date of one year from the best by date at minimum. 

 

Any Questions or Concerns feel free to reach us at:

gimmegomashtx@gmail.com

 

We appreciate your business,